Last updated: 2 July 2021
Please read this policy carefully to understand our policies and practices concerning your personal data and information and how we will treat, use, and process it. If you do not agree with our policies and procedures or with our terms and practices, you may not access our website or use any service offered on it, disregarding if the company or its third-party partners provide them. All gambling services and chat services on the website are conditioned on your acceptance of these terms. By accessing our website, you agree to only use our services under the conditions mentioned in our terms. Please regularly check our terms for updates and changes. We may ask for additional data to comply with all laws and regulations concerning our KYC-AML policy; please review it for further information regarding our prevention and reporting of illicit and illegal activities and the prevention and reporting of money laundering.
DEFINITIONS:
Website: refers to Crashbet.com and www.crashbet.com
Company: refers to Sa technix., incorporated and registered in Curacao
WE or US: refers to the company
Country: refers to Curacao
Governing law: refers to the laws of Curacao
Crash: refers to the currency used on crashbet.com. One Crash is equal to one dollar worth of Bitcoin or Ethereum at the current exchange rate.
Crash-Safe: refers to your on-site wallet in which your Crash are stored.
Terms: refers to this Agreement (Terms of Service) in addition to the Privacy Policy, KYC-AML-Policy, and Responsible Gambling Policy
Account refers to a player's user account created on crashbet.com under this agreement.
User: refers to any natural individual using services on crashbet.com under the terms.
License: refers to the companies gambling license
Affiliate: refers to any other user who joins via your invite link/code,
AML: refers to anti-money laundering, further information in our KYC-AML policy
KYC: refers to Know your Customer, further information in our KYC-AML policy
Support: refers to the crashbet support team and the crashbet compliance team
Third-party partner: refers to all of the company's business associates
Cookies are small files placed on your computer, mobile device, or any
other electronic devices that access our website contain the details of your browser and browser history.
Types of Data Collected
Personal data
While using any service on the website or accessing the website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. The personally identifiable data does include, but is not limited to:
E-mail address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Nationality and state of usual residence
Crypto wallet information in order to pay or any services offered on the website, disregarding if Bitcoin of Ethereum crypto wallet.
To comply with our KYC-AML policy, we may ask you for additional information—further information regarding our KYC and AML checks and verifications you can find in our KYC-AML policy.
Technical Data:
While accessing our website and any service on it from any electronic device, we collect technical data disregarding the used device, which includes but is not limited to:
Source IP – address
Duration of access
Time of access
Type of device used
Visited websites and tabs
Used languages
Your location while accessing
Roaming- tracing
Software issue - reports
Software crashes – reports
Used Browser
This information is essential to provide all services offered on the website in high quality, and the services can not be provided without them.
Public Profile:
All your social media profiles linked to the user account, including but not limited to:
TikTok
Telegram
Google+
We collect a variety of data from your social media when linked to your crashbet user account, including but not limited to:
Used Name
Used picture and posted pictures, including videos
Openly accessible information
Interactions, likes, and posts
Your public profiles will be used in order to complete the KYC verification and checks from your account. The compliance team may ask you to link a social media account to your account or submit further documents in order to verify your account—further information regarding our KYC checks and verifications you can find in our KYC-AML policy.
Communication Data
We record all communication between you and the company, the company's staff, third-party partners, third-party partner's staff, another user, bots, and automation, and all messages sent in a crashbet chat room or another chat room on the website. These include but are not limited to
E-mails
Letters
Text messages (SMS)
Online messaging apps, including but not limited to WhatsApp, Skype, Telegram, Twitter, Google+, TikTok, Instagram, Facebook, Signal
Telephone calls, if offered to you
Video calls, if offered to you
All life chat rooms, including but not limited to crashbet chat rooms and other chat rooms on the website.
We collect all communication data in order to comply with regulations regarding data storage—further information regarding regulations and laws to data storage you may find under your privacy policy rights.
Third-party Information and Data
Information we receive from third parties and information from third-party databanks and administrative databanks must match with administrative regulations and the information and data you submitted to us.
Additionally, we receive information from third-party services, online contractors, and financial service providers, including but not limited to
Chainalysis
Bitcoinabuse
Crystalblockchain
We monitor all cryptocurrency transactions and crypto wallets in great detail to avoid money laundering on the website, further detail you can find in our KYC-AML policy.
User Contributions and Variate Data
You may also provide information to be published or displayed or posted on public areas of the website or transmitted to other users of the website or third parties affiliated with the company. Your user contributions are posted and published on the website and transmitted to others at your own risk. Additionally, we cannot control the actions of other users on the website with whom you may choose to share your user contributions and posts. Therefore, we cannot and do not guarantee that your user contributions will not be viewed by unauthorized people.
In order to make your stay on the website and all of its services more user-friendly, to keep track of visits to the website, and to improve the service, the company collects a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies. However, you must note that turning off cookies may restrict Your use of the website and all services on it.
We use cookies and similar tracking technologies to track your activity on the website and all services on it. Additionally, we store essential sessional information within them.
Types of Cookies used:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These cookies are essential to provide any services to you. Without them, no access is granted to the website and all services on it. They help to authenticate our users and prevent fraudulent use of your user account on crashbet. These cookies document and validate your access to the website. Without these Cookies, the website can not be reached, and therefore no services can be provided. We only use these essential Cookies on our website for our services.
All data submitted to you in any other way than the channels mentioned above will be stored equally as the before mentioned data.
Usage of Data and Information
To make a continuous service on the website, we submit all data collected from you to our crashbet Support Team and crashbet Compliance Team.
All communication without the crashbet Support Team and crashbet Compliance Team will be recorded, disregarding if spoken or written conversation. This is done to improve our support and compliance teams further to provide you a better experience in the future. All compliance data and issue reports will be used to improve the website further and enhance all services offered on it and prevent issues and bugs.
Your data will be used for service messages, including but not limited to messages which request feedback, request a correction, request a solution to an issue.
Your data will be used for KYC and AML verifications and checks. These include but are not limited to verification of your true identity and control of it, age check, verification of your registration data, verification of your origin and address, verification of your source of funds, control of your legal and regulated access to the website and all services on it, prevention of illicit and illegal activities, prevention of money laundering. KYC and AML verifications may include security checks from thirds, including but not limited to financial service operators, government agencies, and international money laundering combaters. Further information regarding the KYC and AML checks and verifications you can find in our KYC-AML policy.
Your data will be used to process and validate all your cryptocurrency transactions. These validations may include security checks from thirds, including but not limited to financial service operators, government agencies, and international money laundering combaters.
We supervise and monitor all usage of our website and all services offered on it. We may use your data to improve our services and website, make them increase in quality and security, change and adjust them in order to comply with user preferences and control if all services are used following our terms.
We regularly check all actions on the website, all usage of the service, and all messages in all chats in the chat rooms on the website to prevent any harassment, illicit and illegal activities, and violations of our terms.
For Marketing Usage
The company may use your data to update your newsfeed on the website and to inform you about ongoing promotions and upcoming events while you are online on the website.
The company may use your data to update you via SMS (text message) or E-mail about ongoing promotions, coming promotions, news, changes, current events, and upcoming events while you are not online on the website. Further information regarding SMS marketing and E-mail marketing and how to opt-out of them can be found further below in SMS Marketing and E-Mail Marketing.
E-Mail Marketing
We may use your personal data to contact you with newsletters containing marketing, promotion material, news, account information, changes, and other information that may be of interest or use to you. You may opt-out of receiving any marketing or promotion-related E-Mails from us by following the unsubscribe link in one of the E-Mails or by deactivating E-Mail in your profile on the website, or by contacting our crashbet Support team. If you are unable to request these actions yourself, please contact us to assist you.
We may use a third-party to do E-Mail Marketing services for use, including but not limited to managing and sending E-Mails to you.
GetResponse
GetResponse is an E-Mail marketing sending service provided by GetResponse.
For more information on the privacy practices of GetResponse, please visit their privacy policy: https://www.getresponse.com/legal/privacy.html
SMS Marketing
We may use your personal data to contact you with newsletters containing marketing, promotion material, news, account information, changes, and other information that may be of interest or use to you. You may opt-out of receiving any marketing or promotion-related SMS from us by following the unsubscribe link in one of the SMS or by deactivating SMS in your profile on the website, or by contacting our crashbet support team. If you are unable to request these actions yourself, please contact us to assist you.
GetResponse MAX
GetResponse MAX is an SMS marketing sending service provided by GetResponse via a sub-company following their main companies guidelines.
For more information on the privacy practices of GetResponse, please visit their privacy policy: https://www.getresponse.com/legal/privacy.html
Know Your Customer (KYC) and Anti Money Laundering (AML)
We may use your data following our KYC and AML checks and verifications; for further information regarding our KYC and AML checks and verifications, please go through our KYC-AML policy.
Facebook Verification
Our crashbet Compliance team may ask you to connect your Facebook account with your crashbet user account to support our KYC verifications and checks.
If you choose to connect your Facebook account with your crashbet user account, the company gets access to all your information, posts, pictures, and location data connected to your Facebook account.
If you do not wish to connect your Facebook account with your crashbet user account, you are free to do so and instead complete the AML 1 Verification to verify your crashbet user account. For further information regarding AML 1 Verification, please go through our KYC-AML policy.
Cryptocurrency Wallet Checks and Verification
The crashbet Compliance team will continuously check every withdrawal from a Crash safe and every deposit from your cryptocurrency wallet to your Crash safe. For these checks and verification, we use third-party services to assist us; for further information regarding the checks on your cryptocurrency wallet, please go through our KYC-AML policy. For these checks and verification, we may share your personal data with trusted third-party partners, including but not limited to:
We use the services of Chainalysis, which is a service provider specialized in offering comprehensive cryptocurrency investigations and transaction monitoring solutions.
Chainalysis Inc., known as Chainalysis, has a high standard of data protection and aims to fully cooperate with crashbet on keeping our user's personal data safe and secure. You may view their privacy policy at
https://www.chainalysis.com/privacy-policy/
Additionally, we crosscheck all cryptocurrency transactions on two different databases to make sure no money laundering is possible via the company's wallets.
First Database is Bitcoin Abuse Network; you may see their privacy policy on https://www.bitcoinabuse.com/
The second Database is Crystal Blockchain; you may see their privacy policy on:
https://crystalblockchain.com/
Additionally, we run your personal data and ID through the international list of all sanctions and restrictions to ensure no financial services are offered to a person wanted for illicit or illegal activities or money laundering. You may view the list with all open sanctions and restrictions on:
Information on the Third-Party Processing of Your Personal Data
To provide you a better experience on our website and with all services on it we cooperate with other service providers. Some of your data will be processed through our trusted third-party partners, including but not limited to:
Analytics, Usage, Performance and Miscellaneous
We may use third-party service providers to monitor and analyze the usage of our services on the website
We may use third-party service providers to improve our website and all services on the website.
We use the functions provided and operated by Google, including but not limited to:
Google Places
Google Places is a service operated by Google, which returns information about places using HTTP requests.
Google Places service may collect information from you and your device for security purposes.
The information gathered by Google Places follows the privacy policy of Google: https://www.google.com/intl/en/policies/privacy/
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript from sharing information with Google Analytics about visits activity. If you cannot install these browser plugins yourself, please contact us, the crashbet Support team will assist you.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
We use the functions provided and operated by third-party providers not affiliated with Google, including but not limited to:
Mouseflow
Mouseflow is a session replay and heatmap tool that shows how our customers click, move, scroll, browse, and how they pay attention to our website and all services offered on it. APS operates the service.
Mouseflow service may collect information from your device.
The information gathered by Mouseflow is held following its privacy policy: https://mouseflow.com/privacy/
Statcounter
Statcounter is a web traffic analysis tool; it helps us keep an overview of all the traffic on the website. You can read the privacy policy for Statcounter here: https://statcounter.com/about/legal/
Disclosure of your Data
The company may share your personal data with a trusted third-party service provider to provide you all services offered on the website. These include but are not limited to service providers, support assistance, financial service provider, cybersecurity provider, marketing companies, data analysts and investigations, third-party gambling providers, and shareholders of the company.
We use your personal data in cases of legal interest and legal conflicts and comply with government agencies, executive organs, anti-money laundering agencies, in courts of law, and in criminal investigations.
By Law, Required Disclosures of your Data
The company may be required to disclose or share some or all of your personal data by law. You acknowledge that the company may share your personal data on behalf of the company and its third-party partners if required by law, with the executive organs, government agencies, anti-money laundering agencies, courts of law, and criminal investigations, which can be empowered by the law requiring your personal data. These cases include, but are not limited to:
The company will share your personal data with government agencies and national executive organs when required by law for an ongoing investigation.
The company will share personal data to support investigations against fraud, terrorism, terror financing, intentionally misleading information, endangerment of national security and safety, and prevent legal offenses and violations according to the national legal system.
To comply with national and international guidelines and regulations regarding fraud combatants, anti-money laundering, and responsible gambling. Following the corresponding national and international organizations and agencies.
Disclosure of your Data with Third-Party Partners
The company may share your personal data with a trusted third-party service provider to provide you all services offered on the website. These include, but are not limited to:
The company may share your personal data with other companies within the Sa Technix. Including both not limited to cooperative, subsidiary, direct and indirect sub-companies. All current and future companies within the Sa Technix shall be included. Your information will be primarily shared for internal and business-related reasons in accordance with this privacy policy.
The company may share your personal data with third-party service providers, which process the data provided by you in the ways as previously described. These services shall include but not be limited to website-hosting, support centers including call centers, providers for ID verification and address verification and general information verification, marketing services data-analysis services, for market research operations, for a third-party payment processor, for third-party cryptocurrency verifications, for financial institutions doing any financial transaction for the company, for online transactions services and technical support agencies. All third-party processors will follow strict guidelines for data protection and cybersecurity.
The company may share your personal data with executive organs, courts, anti-money laundering agencies, and national government agencies when we feel relegated to do so to prevent any damage to the company or in order to prevent crimes, illegal and illicit activities, fraud, or money laundering. The company may do so at its sole discretion.
The company may share your personal data to legally claim business conditions and business agreements or to claim legal rights, legal ownership, or securities of the Sa Technix from public or third parties.
The company may share your personal data with other online-gambling-websites, credit institutions, credit card companies, and similar companies and agencies with which you attempted any cause of fraud, money laundering, or other illegal or illicit activities. These do not only include game manipulation, payment fraud, illegal transaction, including money laundering, but also any practice fit to hurt or harm the company, public, or other third parties.
The company may share your personal data with a third-party supplier in cases of sales of assets, company fusions, insolvency, or company re-organizations.
International Transfer of Data
All of your personal data is stored and processed within our data servers located in the EWR, following all European Union guidelines on data protection and cybersecurity.
As every international organization and company, we often must transfer data internationally. Therefore, your personal data may be globally transferred, including data that was collected in the European economic sphere. Your personal data may be processed worldwide in order to fulfill all services you use on the website.
When we transfer your personal data to any nation, country, region, or territory outside the European economic sphere, we ensure all our guidelines on data protection and cybersecurity are met. We ensure that with data protection norms and data protection agreements recommended by the EU-commission, your data is safely processed and protected from unauthorized access. We regularly check all our third-party partners, business associates, and international partners of the Sa Technix to ensure all data is processed as agreed on in our data protection agreements.
Security
The company and its trusted third-party partners empathize the importance of data protection and cybersecurity. The company and its third-party partners aim to always use the latest technology to ensure your personal data is secure and safe from any unauthorized access. Our third-party partners and our company will use all technological and administrative insurances to ensure your personal data stays safe. We aim to protect your data from all unauthorized access, unauthorized disclosure, deletion, and data loss. We ensure all of our third-party partners and sub-companies empathize with the same importance on data protection and cybersecurity on your personal data.
Our measures include, but are not limited to:
Protection of all devices through a high-end firewall
Protection of all data storages through a high-end firewall
All data is only stored in an encrypted form
All data is only transferred in an encrypted form
All accounts able to access the personal data are password protected, and 2FA enabled.
All partners and sub-companies receive regular checks to ensure their systems are secure.
All hardware storage is encrypted and stored in a secure location.
All personal data is insured against losses.
Storage of your Personal Information
The time we store your personal data and any data collected depends on the reason the data was collected and stored in the first place. Additionally, it depends on if you requested the personal data to be deleted and if there is any legal obligation to save and store the data for a longer extended period of time. If any regulations or government agencies directives exist regarding the storage of your personal data, the company will store your personal data as long as the regulation or government agency directive expects us to do. We store your personal data at least as long as we are legally obligated to store it by the data collection obligation of the European Union.
We may store your personal data for an extended period of time for marketing purposes; if you do not wish us to do so, please contact our crashbet support team or our crashbet compliance team or opt-out in the settings of your accounts. If you are unable to request these actions yourself, please contact us to assist you.
If you wish us to permanently delete your personal data from our system and all storage units after the legally obligated period of the European Union is over, please contact our crashbet support team or our crashbet compliance team or opt-out in the settings of your accounts. If you are unable to request these actions yourself, please contact us to assist you.
When the company processes your personal data following a legal obligation or any legal duties, the company acts in accordance with all legal retention periods.
GDPR Privacy
Legal Basis for Processing Personal Data under GDPR
We may process personal data under the following conditions:
Consent: You have given your consent for processing personal data for one or more specific purposes.
Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you or for any pre-contractual obligations thereof.
Legal obligations: Personal Processing Data is necessary for compliance with a legal obligation to which the company is subject.
Vital interests: Personal Processing Data is necessary in order to protect your vital interests or of another natural person.
Public interests: Personal Processing Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the company.
Legitimate interests: Personal Processing Data is necessary for the purposes of the company's legitimate interests.
In any case, the company will gladly help clarify the specific legal basis that applies to the processing, mainly whether the provision of personal data is a statutory or contractual requirement or a requirement necessary to enter into a contract.
Your Rights Under the GDPR
The company undertakes to respect the confidentiality of your personal data and to guarantee. You can exercise your rights.
You have the right by this privacy policy and by law, if you are within the EU, to:
Request access to your personal data. The right to access, update or delete the information the company has of you. Whenever possible, you can access, update, or request your personal data deletion directly by contacting the crashbet support team. If you are unable to request these actions yourself, please contact us to assist you. This also enables you to receive a copy of the personal data the company holds about you.
Request correction of the personal data that we hold of you. You have the right to have any incomplete or inaccurate information we hold of you corrected.
Request to be informed regarding the processing of your data. You have the right to get informed on how the company and our third-party partners process your information.
Right to refuse personal marketing. You have the right the exclude yourself from all personalized marketing sent to you by the company and its third-party partners. You can exclude yourself via your account settings or by contacting our crashbet support team. If you are unable to request these actions yourself please contact us to assist you.
Object to processing of your personal data. This right exists where we rely on legitimate interest as the legal basis for the company's processing, if there is something about your particular situation, which makes you want to object to our processing of your personal data on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes. You can exclude yourself via your account settings or by contacting our crashbet support team. If you are unable to request these actions yourself please contact us to assist you.
Request erasure of your personal data. You have the right to ask the company to delete or remove personal data when there is no good reason for the company to continue processing it.
Request the transfer of your personal data. We will provide your personal data to you or to a third party you have chosen in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we, the company, used the information to perform a contract with you.
Withdraw your consent. You have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to any part of the website or any service on it.
Exercising of Your GDPR Data Protection Rights
You may exercise your rights of access, rectification, cancellation, and opposition by contacting our crashbet support team. Please note that we may ask you to verify your identity before responding to such requests. You must complete your ID verification first before we can process your request. If you request it, we will try our best to respond to you as soon as possible.
You have the right to complain to a Data Protection Authority about the company's collection and use of your personal data. For more information, if you are in the European Economic Area (EEA), please contact your local data protection authority in the EEA.
Children's Privacy
The company and its third-party partner's services do not address anyone under the age of 18. You must be at least 18 years of age or older in order to use any services offered on the website by the company or its third-party partners; we do not offer any services to minors. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data from your account, please contact our crashbet compliance team or our crashbet support team. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers as well as taking active steps to ban this user from the website and all services offered on it by the company and our third-party partners.
Changes to our Privacy Policy
The company reserves the right to adjust, modify or replace these terms at any time, at our sole discretion. The company will regularly update its Privacy Policy; we recommend you to go through our Privacy Policy periodically to stay up to date with all changes and additions to our data protection guidelines. If a revision or adjustment is made, we will make reasonable efforts to provide you detailed notice when implementing them.
Social Media
The company uses a variety of social media platforms to which you can connect freely. The company shares news, promotions, information, changes, and more on its social media accounts. All interactions with the company's social media accounts are only possible in accordance with the terms, including the privacy policy. If you do not wish to comply with the company's terms, you may not interact in any way, shape, or form with the company's social media accounts.
The company does not use any social media account besides the accounts mentioned in the privacy policy. Any account claiming to be associated with the company in any form which is not mentioned in the privacy policy is an imposter and not affiliated with the company and its third-party partners in any way.
Contact
If you have any questions, issues, suggestions, or feedback, feel free to contact our crashbet support team and our crashbet compliance team any time:
Email:
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